Refund Policy
Last Updated: 07/09/2024
Thank you for choosing TVMediaVOD.com. We strive to provide a high-quality service and ensure your satisfaction. This Refund Policy outlines the conditions under which we offer refunds and exchanges.
1. Refund Eligibility :
1.1 Subscription Services :
Refunds for subscription-based services are available under the following conditions:
– Within the First 7 Days: If you are not satisfied with our service, you may request a full refund within the first 7 days of your subscription. Please note that this only applies to the initial subscription period.
– After the First 7 Days: Refunds are not available for subscriptions after the initial 7-day period.
1.2 One-Time Purchases :
For one-time purchases (such as digital downloads or pay-per-view content), refunds are only available under the following conditions:
– Technical Issues : If you experience technical difficulties that prevent you from accessing the purchased content and our support team is unable to resolve the issue, you may be eligible for a refund.
– Defective Content : If the content you received is defective or not as described, you may request a refund within 7 days of purchase.
2. How to Request a Refund :
To request a refund, please contact our customer support team at support@iptvpandora.com with the following information:
– Order Number or Subscription ID
– Reason for Refund Request
– Date of Purchase or Subscription Start
Our team will review your request and respond within 2 business days. If your refund request is approved, we will process the refund to the original payment method.
3. Non-Refundable Items :
The following items are non-refundable:
– Content Already Accessed : Once you have accessed or streamed purchased content, it is considered used and non-refundable.
– Gift Cards : Gift cards are not eligible for refund.
4. Changes to This Refund Policy :
We may update this Refund Policy from time to time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated policy.
5. Contact Us :
If you have any questions or concerns about our Refund Policy, please contact us at :
TVMediaVOD.com
Email: support@iptvpandora.com
Address: Generali-Arena, Horrpl. 1, 1100 Wien, Austria